Status of the Store - 5/24/22
TO All of our Valued Customers,
We acknowledge that there has been some disruptions,mistakes, missed shipments, etc over the past year and we sincerely apologize to everyone that has had this experience. We will do our absolute best to make amends and refund any monies owed.
Unfortunately the owner, Tim Swenton, has had another episode that requires treatment and is now in recovery for the next 30 days.
In the interim, Greg and Dick will be running the in-store portion of the day to day business operations, assisted by Tim's father, Ray Swenton. Their focus during this time period is re-organizing and re-structuring the store for the future.
ALL Online Sales & Pre-Orders are being temporarily halted during this time until operations can be re-organized. We apologize for this but we cannot at this time in good faith honor your pre-ordered items for any that were placed. This includes Scaletrains, Athearn, Rapido, Atlas and others. We suggest contacting another dealer to assist during this time period or for Athearn, contact Horizon Hobby directly as they may be able to assist with finding the item elsewhere for you.
If you are owed a refund and have not yet been refunded please contact us via email at firstname.lastname@example.org and we will work with you to get you your money back for anything not received.
Store Hours have also changed to 4 days per week 10AM-5PM Wednesday thru Friday and Saturday 9am-4pm.
Thank you for your patience and understanding,
The Maine Modelworks Staff